Please read these Terms and Conditions before you make a booking as you need to be aware of these important points regarding the holidays on offer and the holiday booking process. If there is anything that you do not understand, or needs clarifying, please contact us.

We, Interactive Resorts, act as an agent on behalf of disclosed principals or Holiday/Tour Operators; further details of these will be made available at the time of booking. We act as retail agents for ATOL licence holding Holiday/Tour Operators; ie any chalets showing prices with flights are operated by a Holiday/Tour Operator with an ATOL licence. Those chalets shown without flights included in the price are run independently of ATOL.

Neither we, nor our Travel Partners, nor any other third party provider of flights or holidays make any warranties and/or representations, express or implied, as to the accuracy of the information contained on this Site. Neither we nor our Travel Partners make any warranties and/or representations as to the nature or standard or otherwise of any services offered on or through this Site.

Neither we, nor our Travel Partners nor any other third party provider of flights or holidays accept liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of:

  1. your use of or reliance on any content available on or through this Site,
  2. any failure to access or delay in accessing this Site or
  3. the performance or non-performance of any services by us or by our Travel Partners or third party providers of flights or holidays.

Our liability and that of our Travel Partners shall be limited in respect of direct loss (save in the case of personal injury or death, in respect of which there is no limit) to a maximum of the price of the product or service to which the claim relates.

If any of the above limitations and exclusions, in whole or in part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part thereof shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) thereof in question.

Your Holiday Booking Conditions

Interactive Resorts act solely as a booking agent; all bookings are subject to the Holiday/Tour Operator's booking conditions which will govern all aspects of your holiday. It is the responsibility of the party leader (or lead name of the group) to be aware of these conditions. You are strongly urged to read these by referring to the Holiday/Tour Operator's current website or brochure for full details before a booking is made. If you would like a copy of these, you can request this in writing to us.

Group Leader (Lead Name) Responsibilities

The person who makes the booking is called the 'Group Leader' (or 'Lead Name'). It is their responsibility to act on behalf of the whole group. They are responsible for the full cost of the holiday, including any cancellations or amendment charges so therefore must have the authority from the group to pay for the holiday on their behalf. When the Group Leader books the holiday, he/she is confirming that all those travelling accept the Operator's booking Terms and Conditions. They are also required to collect all group member names and inform us of any group member requests (dietary requirements etc). We will only communicate with the Group Leader who must inform the other members of the party of any changes or amendments to the booking. It is the Group Leader's responsibility to notify us of any change to their contact details.

Group Discount

In order to benefit from group discount, the Group Leader is required to collect all payments from their group. Please note that we can collect deposit or final payment from different payment cards, but for any more than 5 cards there will be an admin charge of 5 per additional card.

Chalet Prices

The prices shown are for accommodation per person per week, are based on two people sharing a standard room (unless otherwise stated), and are displayed in UK pound Sterling. Our prices do NOT include ski carriage or equipment hire, ski insurance, ski passes, in-resort services, lunchtime food or an 'open bar' (unless otherwise clearly stated).

A small local tourist tax may be charged in resort by certain Holiday/Tour Operators, payable to your chalet hosts.

The prices displayed on this site or quoted in any correspondence are indicative only and are subject to change at any time. Additional room or other supplements may apply, which you will be advised of at time of enquiry/booking.

The travel arrangements and catering included in the price is described on each chalet page, but is subject to availability.

The prices are indicative only until we send you the Holiday/Tour Operator's invoice along with our holiday invoice. The price quoted is calculated on the information that you have given, including the travel arrangements and the group make-up as described.

Payment for holidays can be made by debit card, credit card, cheque or bank transfer (all bank costs must be covered by you including any charges from our bank).

Please be aware that holiday prices can decrease following a confirmed booking. Holidays purchased via us are governed by the Consumer Protection (Distance Selling) Regulations 2000. These declare that refunds, date changes or cancellations cannot be made free of charge, following a holiday booking.

Occasionally, holiday prices can increase following a booking subject to the Holiday/Tour Operator's Terms and Conditions. If this does happen it is unfortunately completely beyond our control and you will be informed of any increase prior to your holiday.

In certain circumstances we may apply an admin fee to a booking.

Late Ski Deal Prices

Late deal prices shown are for the cheapest room available based on the maximum occupancy of that particular room (per person per week). If flights are included in the late deal price, then these may be from any UK regional airport.

Ski Holiday Special Offers and Discounts

Special offers or discounts cannot be used in conjunction with any other offer or discount (unless otherwise stated), are subject to availability and may change or be withdrawn at any time without notice. Additional room or other supplements may apply.

Special offers/discounts at time of booking
Any applicable special offers/discounts that may apply to a booking must be arranged at the time of booking, and validated in the Group Leader's confirmation email. Special offers/discounts cannot be applied following booking confirmation.

Childs Ages and Prices

The price/s given for any child travelling (if applicable) varies from operator to operator, and are based on the information given to us at the time of holiday enquiry. Ages of children provided must state the age of the child on the return date of travel. Please be aware that if this information provided is incorrect the child price may well increase, even following full holiday payment!

Dietary Requirements

Special diets can often be provided, but must be discussed with our reservations staff before booking and may incur an additional charge. Dietary requests must be confirmed at time of booking and will be noted on your confirmation invoice. It is your responsibility to ensure that any special dietary requests are correctly recorded on your confirmation invoice. Failure to inform us of a specific requirement may result in the holiday operator applying a charge in resort.

Ski Carriage

Ski carriage must be confirmed at time of booking to guarantee the limited availability that the airline has allocated.

Payments

Payment can be made by debit card although you can pay by credit card, bank transfer or cheque (cheques made payable to "Interactive Resorts Ltd.").

We can collect deposit or final payment from different payment cards, but for any more than 5 cards there will be an admin charge of £5 per additional card.

Booking Confirmation

Bookings are only confirmed on payment (as advised by us), followed by a booking email confirmation. Up to this point, no contract exists between you (the client), nor the Holiday/Tour Operator. Prices and/or holiday details may change without notice until confirmation. Deposits are non-refundable.

Winter Sports Insurance

Appropriate travel insurance is an essential requirement of your ski holiday, as per your Holiday/Tour Operator's Terms and Conditions.

Ski Flights

The flight times given on booking your holiday are for general guidance only and are subject to change. The scheduled timings will be shown on your invoice, however, the actual flight times will be those shown on your tickets (which will be dispatched to you approximately 7-10 days before your holiday start date). You must therefore check your tickets very carefully, immediately upon receipt to ensure the flight details are correct. It is possible that flight times may change even after tickets have been issued - we will contact you as soon as possible if this occurs. Please note that the flight times are local times depending on arrival/departure airports.

We are not always in a position to confirm the airline or airport of destination that will be used in connection with any flight included in your arrangements. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying the normal charges.

If the holiday includes flights, the price shown is typically based on the cheapest UK departure airport (this is usually London, but not always). The flights are subject to availability.

Any regional flights seats bought in on your request are 100% non-refundable and therefore should you subsequently cancel these, the deposit paid will be retained, in addition to the applicable cancellation charge.

Group Details and Late Names

Following your holiday booking, it is ESSENTIAL that we have FULL details of ALL passengers, including full names (as on the passport). This information needs to be provided by the Group Leader. As this information is required for ticketing, a charge will be applied to any late names or name change.

Final Balance

If the final balance is not received 12 weeks prior to the holiday start date, then we reserve the right to charge an admin fee of £10 per person per day (plus an additional charge of £25 for any further reminder notices issued).

Passport and Visa Requirements

It is the Group Leader's responsibility to ensure that each member of the group has a valid passport and relevant Visa (if applicable) to travel for the duration of the ski holiday. If you are unsure of your requirements then please consult with the relevant embassy before your holiday.

Change of Holiday Accommodation

If, for any reason, the accommodation booked cannot be offered, we will strive to find you alternative accommodation or offer you a full refund where appropriate. We cannot accept any liability for any other costs relating to the change of holiday details.

Cancelled Holidays

Very occasionally, Holiday/Tour Operators cancel holidays for reasons that are beyond our control. If this happens then you will be notified and a refund will be given as per the Holiday/Tour Operator's Terms and Conditions. If required, we will try and find you a suitable alternative holiday.

Please be aware that offensive, threatening, aggressive, or abusive behavior by anyone in your party aimed at our staff or The Company will not be tolerated and may result in your booking being cancelled.

We cannot accept any liability for any other costs relating to a holiday cancellation.

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