Get in Touch With Us
Got a question about a review, spotted something that needs updating, or want to suggest a casino we should look at? This page explains how to reach Online Casinos and what you can expect once you do.
The Best Way to Reach Our Team
Email is the most reliable route to us. We read every message that comes in and aim to reply within two working days. Send your query to [email protected].
A short description of what your message is about helps us route it to the right person and get back to you faster — for example, whether it concerns a specific brand, a bonus term, or something you have noticed on the site itself.
What You Can Contact Us About
- Questions about our rankings — if you want to know why a particular site sits where it does, or how a welcome offer works, ask and we will explain our reasoning.
- Corrections — bonus terms, wagering requirements and licensing details change. If something looks out of date, tell us and we will check it against the operator's current terms.
- Site suggestions — if there is a casino not on GamStop that you think deserves a look, let us know which one and why.
- Feedback on content — comments on how we present payment methods, game categories or comparisons help us keep the site genuinely useful.
- Partnership or media enquiries — if you represent an operator or a publication and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about gambling behaviour — if you or someone you know is finding gambling difficult to control, mention this in your message and we will point you towards independent support organisations. We take this seriously regardless of whether a site is regulated in the UK or elsewhere.
What Happens After You Send a Message
A real person reviews every enquiry — we do not rely on automated replies to close out a conversation. Our usual response window is two working days, though this can stretch a little during busier periods. If your query relates to a specific brand featured on our list of trusted non GamStop casinos, it helps to name the operator so we can check the detail you are asking about.
What We Cannot Help With
We are an independent comparison site, not an operator. That means we cannot access your account at any casino, process deposits or withdrawals, or resolve a dispute with a brand's support team on your behalf. For issues with an account, deposit, bonus or withdrawal, the operator's own customer support is the right first port of call. If you are unsure how to raise a complaint with a casino, tell us the situation and we can point you towards the general steps that usually apply.
Before You Get in Touch
Many common questions are already answered elsewhere on the site — how welcome offers work, what payment methods are typically supported, and how sites operating outside the UK's self-exclusion scheme are assessed. Checking there first often gets you an answer faster than waiting for a reply, but we are always happy to hear from you regardless.
A Note on Accuracy and Standards
Bonus terms, editorial ratings and site details are reviewed periodically, but operators update their offers frequently. If you notice a discrepancy between what we have published and what a casino currently advertises, we would genuinely like to know. Reader feedback is one of the ways we keep this site accurate and worth returning to.
Thank you for taking the time to reach out. We look forward to hearing from you.